1. Professionalism
- Tutors must arrive on time and conduct lessons professionally.
- Tutors are expected to dress appropriately and maintain professional behaviour.
- Tutors must prepare lessons according to student needs.
2. Commitment
- Tutors are expected to maintain consistency and avoid frequent cancellations or sudden schedule changes.
- Tutors must provide prior notice as early as possible if they are unable to attend a class.
3. Communication
- Tutors must provide a progress update or session report after each completed class session in the system.
- Tutors should maintain respectful and professional communication with parents and students.
4. Confidentiality
- Student and family information must remain private and confidential.
- Tutors are not allowed to share student details publicly without permission.
5. Safety
- Tutors should prioritise safety during home visits.
- Tutors may reject unsafe locations or inappropriate situations.
6. Direct Dealing Policy
- Tutors are not allowed to directly take agency students privately without permission.
- Any direct arrangement bypassing the agency may result in termination.
7. Replacement & Emergency
- Tutors should provide early notice for emergencies whenever possible.
- Replacement tutors may be arranged if necessary.
8. Teaching Quality
- Tutors are expected to conduct engaging and personalised lessons.
- Tutors teaching neurodivergent students should practise patience, repetition, and adaptive teaching methods when applicable.
9. Payment Policy (Parents)
- Fees must be paid before the class session is held.
- Late payment may result in class postponement or suspension.
- Monthly fees are fixed based on the agreed schedule.
- Payment is non-refundable once the class month has started unless agreed otherwise.
10. Cancellation & Replacement Class
- Parents must inform at least 24 hours earlier for any cancellation or rescheduling.
- Last-minute cancellation (less than 24 hours) will be counted as a conducted class.
- Replacement classes are subject to tutor availability.
- If the tutor cancels, a replacement class will be arranged.
General Policy
- The management reserves the right to amend terms and conditions at any time.
- By agreeing, you confirm you have read and accepted all terms stated above.
⚠️ Disclaimer: The tutor reserves the right to terminate the session or discontinue services if there is inappropriate behaviour, harassment, unsafe conditions, or repeated violation of policies.
💚 Important Note: Neurodivergent students learn differently — not less. Some students need more repetition, visual learning, movement breaks, emotional reassurance, slower pacing, or gamified learning approaches. Our goal is to help students build confidence, independence, emotional safety, and sustainable learning habits.
